Care Team Associate

Reports to

Care Team Lead

Location and time

Remote, part-time. A few hours a week, set around your schedule.

What you will do

• Place referrals and confirm the specialist received everything they need.
• Request, track and file medical records from other providers.
• Follow up on prior authorizations with insurers.
• Call patients after visits and hospital discharges using approved scripts, and schedule their appointments.
• Keep each request answered or escalated within a business day, and document every step.
• Route every clinical question to the practice's clinician, and follow our urgent-case protocol without delay.
• Help write down the care team's protocols as you learn the work.
• Tell the product team where the software slows the care team down.

What you bring

• Formal clinical training, such as nursing, medical or allied health school, and hands-on patient care experience. A medical assistant certificate or an active RN license is a plus.
• Clear, calm communication with patients, families and practice staff.
• Careful, organized work and steady follow-through.
• Comfort with software and remote work.

Where it leads

Care Team Lead, based on the quality of your work.

Apply

Apply on our site. The form takes a few minutes, and a resume is optional.

Do not include any patient information in your application.