No-shows are expensive. Reminder calls shouldn’t be.
A missed appointment costs a practice $200–$300 in lost revenue and idle staff time. Most practices can’t prevent them without dedicating front-desk hours to reminder calls — time they don’t have.
The silent revenue drain
At an average of 5–7 no-shows per week, a solo practice loses $50,000–$100,000 in annual revenue — before accounting for the slot that couldn’t be filled.
Phone tag eats the morning
Manual reminder calls, voicemail follow-ups, and rescheduling negotiations can consume two or more front-desk hours each day — every day.
Patients still don’t show
A single voicemail reminder sent 48 hours out doesn’t work. Patients need a confirmation touchpoint, a way to reschedule, and a day-before nudge — none of which most practices have capacity to provide.
How ElderberryMD handles your appointment reminders
Your Care Team manages the full reminder and confirmation workflow so your front desk doesn’t have to.
Reminder sent 72 hours out
Your Care Team sends a personalized reminder to the patient via SMS and email three days before their appointment. The message includes the date, time, location, and a one-tap confirmation link.
Patient confirms or requests a reschedule
Patients confirm with a single tap or reply to request a different time. Confirmed appointments are logged; reschedule requests go directly to your practice’s inbox for staff to handle.
Day-before follow-up for non-responders
Patients who haven’t confirmed receive a second reminder 24 hours before their appointment. If there’s still no response, your Care Team flags the slot so your staff can decide whether to offer it to a waitlisted patient.
Morning-of summary to your inbox
Your team receives a daily appointment summary each morning: confirmed, pending, rescheduled, and flagged slots — so the day starts with full visibility, not questions.
All reminders include opt-out language. Patient communication preferences are honored and logged. No PHI is shared with advertisers.
Everything your front desk used to chase
The Care Team handles the communication layer end to end. Your staff reviews summaries and makes decisions — they don’t chase patients.
Automated reminders
SMS and email reminders sent at 72-hour and 24-hour intervals. Personalized with patient name, appointment details, and practice branding. Configurable per practice.
Confirmation handling
One-tap confirmation links for patients. Confirmations are logged in real time and reflected in your morning summary. No manual tracking needed.
Reschedule routing
Patients who need a different time send a reschedule request. Your Care Team routes the request to your inbox with the patient’s preferred window so staff can act in seconds.
Waitlist management
When a cancellation opens a slot, your Care Team can notify your waitlisted patients in priority order — filling the slot before it goes to waste.
Patient safety always comes first
Emergency policy: Appointment reminders and scheduling messages are administrative communications only. If a patient contacts the Care Team with a medical concern or emergency, they are directed to call 911 for life-threatening situations or 988 for mental health crises. Scheduling staff do not provide medical advice and do not route emergencies to physicians. Emergency response is always 911.
Included in the Pro plan
Appointment reminders and scheduling management are part of the Pro tier — ElderberryMD’s full-service offering for physician practices.
Pro Plan
Per practice. Opens January 2027.
- 72-hour and 24-hour appointment reminders (SMS + email)
- Confirmation tracking and daily slot summary
- Reschedule routing to your practice inbox
- Waitlist notification management
- After-hours care line (24/7 answered calls)
- Inbox management, refill triage, and records coordination
- Dedicated practice dashboard
Get early access
We’re opening appointment reminders to a limited number of practices ahead of the January 2027 launch. Sign up to be first in line.
Questions about appointment reminders?
Use the contact form to ask anything about how reminders and scheduling work for your practice.
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