Your history is scattered across every place you’ve ever been seen.
New patients arrive as a blank page — not because their story is short, but because no one ever gathered it. So tests get repeated, details get missed, and the patient becomes the filing clerk.
How we go back and bring it all forward
You tell us where you’ve been. We do the hunting — including the parts patients dread.
Tell us your story
Every place you remember being seen — doctors, hospitals, urgent cares, specialists, labs — as far back as you can recall. A name and a city is enough; we take it from there.
We reach out to every source
We prepare and submit the records releases to each prior provider, hospital, lab, and imaging center — the paperwork, the fax numbers, the portals — on your behalf.
We hunt down the holdouts
The slow offices, the closed practices, the ones that “never got the request.” We follow up until it shows up — the legwork you’d otherwise spend weeks on hold for.
We consolidate it into one clean history
Everything is organized, consolidated, and de-duplicated into a single chronological record — displayed in our system in an easily digestible format, and, when your practice wants it, entered directly into your EHR and configured to your preferences.
Ready before your first appointment
Your clinician walks in already knowing your story — no repeated questions, no missing labs, no starting from zero. The visit is about you, not your paperwork.
How far back? As far as you can remember.
We don’t cap your history at the last year or the last provider. If you can name a doctor from a decade ago or a hospital from another state, that’s where we start digging. The goal is your whole story — childhood immunizations to last month’s labs.
Old records assembled here flow into everything else — your secure thread, your clinician’s view, and AskEvidence’s patient-aware answers.
as you remember
What we track down
Not just the last visit summary — the full picture, from every kind of source.
Primary & specialist records
Visit notes, problem lists, and care plans from every doctor you’ve seen.
Hospital & ER records
Admissions, discharge summaries, procedures, and operative reports.
Labs & pathology
Bloodwork, biopsies, and results — so nothing gets re-drawn for no reason.
Imaging & reports
X-rays, CT, MRI, and ultrasound reports from prior imaging centers.
Medications & immunizations
Prescription history and vaccination records, reconciled into one list.
The hard-to-reach ones
Closed practices, out-of-state providers, and offices that still run on fax.
It doesn’t stop at the first visit
Every referral creates a new record somewhere else. So we keep going. After every follow-on appointment — specialists, referred physicians, hospitals, outside providers — we proactively pull those records back too, organize them, and fold them into the chart, so your story stays whole as your care continues.
You should never have to carry results from one doctor to the next again. See specialist coordination →
Always closing the loop
- Records pulled after every referral & specialist visit
- Outside hospital and ER visits captured
- Proactive — we don’t wait to be asked
- The chart stays complete over time, not just at onboarding
Included free, in every patient’s program.
Record retrieval is part of what it means to be an ElderberryMD patient — no fee, no add-on, no asterisk. Your history belongs to you; we just go get it.
Get started freeFor patients & families
Stop being the messenger between your own doctors. Tell us where you’ve been once, and arrive at every new appointment with your whole story already in the room.
- We do the calling, faxing, and chasing — not you
- One complete, readable history
- As far back as you can remember
- Always free for patients
For providers
Meet new patients already knowing them. A complete prior history lands in the chart before the first visit — fewer repeated tests, safer decisions, and a first appointment spent on care, not data entry.
- Complete history in the chart before day one
- FHIR-native — flows into your EHR
- Fewer duplicate tests and information gaps
- Handled by the Care Team, not your front desk