ElderberryMD

One secure thread for the whole conversation — messages and files included.

Patients, their Care Team, and clinicians talk in one encrypted thread — and share lab results, photos, and documents right inside it. No fax machine. No unsecured texts. No “please hold.” Every message and file is tied to the chart and protected by design.

Talk to our teamSee pricing

Healthcare still runs on fax machines and phone tag — and unsecured texts.

The most sensitive information in a person’s life still moves over tools that were never built to protect it. We replaced all of it with one secure thread.

133M+
U.S. health records exposed in reported breaches in a single recent year (HHS Office for Civil Rights)
~70%
of clinical communication still moves by fax — the technology that refuses to die
Not encrypted
standard SMS and email carry no protection for PHI by default — texting it can violate HIPAA
Hours/week
clinical staff lost to phone tag, hold music, and chasing down records

How a message moves through ElderberryMD

A message isn’t a dead-end inbox. It’s triaged by real people, attached to the chart, and answered by the right person — with the whole history in one place.

Patient writes & attaches

From the app or a secure link — a question, a photo of a rash, a lab result, an insurance card. No login gymnastics.

Care Team triages

Real MA and admin staff read, route, and handle what they can — refills, scheduling, records — so the inbox never piles up on your front desk.

Clinician decides

Anything clinical reaches the provider with the chart, the thread, and the attachments already in context — nothing to dig for.

Everyone stays in the loop

The reply lands back in the same thread, filed to the record. No version is lost; no one is left guessing.

The same Care Team that works your message inbox also routes records and processes refills. See Records, Inbox & Refills →

Share what actually matters — safely

Files go straight into the conversation and onto the chart. Every upload is virus-scanned, encrypted, and access-logged.

Photos of symptoms

A rash, a wound, a swollen joint — a picture often answers the question faster than a visit.

Images

Lab & test results

Outside labs, imaging reports, and results patients carry between providers.

Results

Clinical documents

Referral letters, discharge summaries, specialist notes, prior records.

Documents

Insurance & ID

Cards, authorizations, and forms — captured once, no front-desk scramble.

Coverage

Home readings

Blood pressure logs, glucose readings, and at-home device exports.

Monitoring

Forms & intake

Intake paperwork and consents completed and returned without a single fax.

Paperwork

Common formats are supported — images, PDFs, and documents — with size and type limits enforced and malware scanning on every file.

Secure by default — not as an add-on

Protecting health information isn’t a premium tier here. Encryption, access controls, and a full audit trail are how the product is built — because the data belongs to the person it’s about, not to us.

We run zero third-party trackers and never sell or advertise against patient data. See our zero-tracker commitment →

What “secure” actually means here

  • Encrypted in transit and at rest — TLS in transit, strong encryption on stored data and files
  • HIPAA-compliant & BAA-backed — built to the standard, with agreements to match
  • No PHI over SMS or email — notifications link back to the secure thread, never the details
  • Access controls — only the people on a patient’s care team can see the conversation
  • Full audit trail — every message and file access is logged and reviewable
  • Malware scanning — every uploaded file is scanned before it reaches anyone
  • Auto-logout & device safeguards — sensible defaults so a shared device isn’t a leak

“Why not just text or email?”

Because the convenient tools weren’t built for protected health information — and patients pay for the gap.

Standard SMS

No encryption, lives on carrier servers and lock screens, and impossible to tie to a chart or audit. Texting PHI can be a HIPAA violation.

Personal email

Unencrypted by default, easily misaddressed, and scattered across inboxes no one controls. Attachments leak everywhere.

The fax machine

Slow, error-prone, and routed to a tray anyone can read — yet still the default for the most sensitive records.

ElderberryMD replaces all three with one encrypted, charted, audited thread.

For patients

Message your care team like you’d text a friend — and actually get an answer. Send a photo, share a result, ask a question, and keep the whole history in one place.

  • One thread with your whole care team
  • Share photos, results, and documents in seconds
  • No phone trees, no fax, no waiting on hold
  • Always free for patients
For patients →

For providers

Stop drowning in voicemails and faxes. The Care Team works the message inbox, and everything clinical reaches you in context — charted, attached, and ready to act on.

  • Real staff triage the inbox — not your front desk
  • Messages and files filed straight to the chart
  • FHIR-native — works alongside your EHR
  • Start free; scale on an 8-tier plan
See provider pricing →

Part of one connected record — not another silo

Because messaging is tied to the chart, the rest of ElderberryMD comes along for free. The conversation gives AskEvidence the patient context it needs, the AI Scribe can fold the exchange into the note, and everything flows through ElderberryMD’s FHIR-native integration — no rip-and-replace.

Sensitive conversations deserve a safe place to happen.

Patients are always free. Providers start free and scale with an 8-tier plan.

Talk to our team