Your back office, handled. So you can focus on patients.
ElderberryMD is a services-and-software vendor for individual doctors and small-to-medium practices. We run the administrative work — inbox, refills, prior auths, coordination, and more — with a real human Care Team. Concierge-level care, plug and play.
A compassionate care team for your patients — high-touch coordination, handled
ElderberryMD gives your patients a dedicated care team that pulls their full medical picture together across every provider, surfaces the relevant evidence, chases down records and results, and keeps care moving so nothing falls through the cracks — the kind of attentive, high-touch coordination usually reserved for large health systems. It's free for your practice and your patients alike.
The technology lowers the cost; the people deliver the care
Behind the team is Elderberry AI (elderberry.ai), our healthcare AI engine. It quietly carries the repetitive work — gathering records, organizing data, handling the busywork — so coordinators spend their time on patients, not paperwork. That's what makes this level of care affordable to deliver, and free to offer.
A standard of care that saves lives
ElderberryMD grew out of our founder's own diagnosis — a rare cancer with a 72-month average time to diagnosis, caught at Stage 1 in just 6 months because his care was finally coordinated. Extended to other patients, the same approach cut time-to-diagnosis by roughly 70% and tripled patient satisfaction.
Built for independent and small-to-medium practices
Whether you're a solo physician or a growing group, ElderberryMD plugs into how you already work — no rip-and-replace, no new headcount.
Individual doctors
Get the back-office support of a big group without hiring a single person.
Small practices
Free your staff from the phones and paperwork so they can focus on patients.
Medium practices
Scale coordination across providers with one Care Team and one dashboard.
Everything we handle
One vendor for the whole back office. Explore each solution:
AI Scribe
Ambient documentation that drafts your notes during the visit. A standard scribe is included free; a customizable scribe comes with the Premium plan.
Learn more →Prior Authorization
Prior auths submitted, tracked, and appealed by our Care Team — so you get back the 13 hours a week PA steals.
Learn more →EHR Integration
FHIR-native architecture. We integrate with EHRs that support FHIR R4; specific integrations roll out by tier and by practice.
Learn more →Prior authorization, off your desk.
Prior auth is the single most hated task in medicine — and the most time-consuming. The average physician spends 13 hours a week on prior authorizations and their practice files roughly 39 of them per physician, every week. ElderberryMD takes that work entirely: our human Care Team submits, tracks, documents, and appeals — you just practice.
We submit & track every request
Our Care Team initiates the prior auth the moment it's needed, files it through the right payer channel — electronic where available, fax or portal where it isn't — and tracks it to a decision. You and your staff see live status in one dashboard instead of chasing payers on hold.
We assemble the clinical documentation
Most denials are really missing-paperwork problems. We pull the chart notes, labs, imaging, and step-therapy history each payer's policy requires and package them to match the medical-necessity criteria — before the request goes out, not after it bounces back.
We run appeals & peer-to-peers
When a request is denied, we don't let it die. Over 80% of appealed prior-auth denials are overturned, yet most are never appealed. We draft the appeal, gather the supporting evidence, and schedule the peer-to-peer so the physician's only job is the two-minute call.
Built for the new electronic-PA era
Under the CMS Interoperability and Prior Authorization Final Rule (CMS-0057-F), impacted payers must support electronic prior authorization and answer within 72 hours for urgent and 7 calendar days for standard requests, with full Prior Authorization APIs in place by 2027. ElderberryMD is built to submit through those electronic channels as they come online — so your practice captures the faster turnaround instead of waiting on the fax machine.
Why it matters for your patients
93% of physicians say prior authorization delays patient care, and most say it drives burnout in their practice. Taking PA off your team's plate isn't just an efficiency win — it gets patients their medications, imaging, and procedures sooner, and gives your staff their day back. A real human owns every case; AI helps us move faster, but never makes the medical call.
After-hours calls, answered — without an on-call physician.
When your practice closes, the calls don't. ElderberryMD's after-hours care line answers every one, triages the reason, and gets routine concerns into your inbox with a callback scheduled — so patients always reach a real response and your team gets their evenings back. No physician on call, ever.
Every call answered
Your after-hours number routes to our care line. No voicemail, no busy signal, no “leave a message and someone might call back.” A real, consistent process picks up every time and tells the patient exactly what happens next.
Triaged to the right path
We sort each call into urgent, routine, or administrative using a protocol built around your practice's preferences. Refills, scheduling, and non-urgent questions are summarized into your inbox and flagged for a next-business-day callback.
Emergencies → 911, always
If a caller describes a life-threatening emergency, the care line instructs them to call 911 immediately and ends the call. No exceptions. We never route emergencies to a physician — emergency response is always 911.
Fewer avoidable ER visits, fewer morning pileups
When patients can't reach anyone after hours, routine concerns escalate into $2,000+ ER trips, and missed overnight calls stack up for staff to chase every morning. A 10-minute triage call prevents both — better for the patient, better for your day.
Consent & recording on every call
Before any health information is exchanged, the care line discloses that ElderberryMD is handling the call and obtains the patient's consent. Every call is recorded in full for quality, safety, and dispute resolution, and available to your practice on request.
Our dedicated After-Hours Care Line is included with the Premium tier, shipping January 2027. Until then, you can turn on optional after-hours coverage through our nationwide physician network (below).
Optional after-hours coverage
Turn it on if you want it. Off if you don't. A bridge until our dedicated After-Hours Care Line ships January 2027 with the Premium tier.
Your patients reach a board-certified physician
If you enable after-hours coverage for your practice, your patients can reach a board-certified physician through our nationwide physician network outside your office hours. Visits are paid by the patient. A clinician disclosure is provided on every encounter.
You stay in the loop
Every encounter generates a clinical summary delivered to you the next business day. This is the bridge until our dedicated, ElderberryMD-staffed After-Hours Care Line ships January 2027 as part of the Premium tier — and it remains available as overflow afterward.
For the data, consent, and BAA details behind after-hours encounters, see our trust posture.
A simple, honest model: services and software.
Patients are always free. Providers start free and scale through Practice, Pro, Premium, and Enterprise plans. No surprise billing, no gimmicks — just your back office, handled.
See pricing