After hours, your patients still call.
Most practices don’t have a good answer. The options are expensive, incomplete, or both.
ER visits that didn’t need to happen
When patients can’t reach anyone after hours, routine concerns escalate. They end up in the ER — a $2,000+ visit that a 10-minute triage call could have prevented.
Morning callback pileup
Missed after-hours calls stack up overnight. Staff spend the first two hours of every morning returning calls that could have been resolved the night before.
Answering service dead ends
Patients hear “leave a message and someone will call you back.” They don’t know if the message went anywhere. Satisfaction drops. Complaints follow.
How our after-hours care line works
ElderberryMD’s care line handles every call so your team doesn’t have to.
Patient calls after hours
Your after-hours number routes to the ElderberryMD care line. Every call is answered. No voicemail, no busy signal.
Care line triages the reason
We determine whether the call is urgent, routine, or administrative. The triage protocol is built around your practice’s preferences.
True emergencies → 911
If a caller describes a life-threatening emergency, the care line instructs them to call 911 immediately and ends the call. No exceptions. We do not route emergencies to physicians.
Routine & admin → inbox + callback
Refill requests, appointment questions, and non-urgent concerns are routed to your inbox with a summary and flagged for a scheduled callback the next business day.
Patient consent is disclosed and collected at the start of every call. Every call is recorded for quality, safety, and dispute resolution.
Built for safety, not convenience
The after-hours care line went through a rigorous evaluation before any patient contact.
Eval harness
ElderberryMD tested the care line against thousands of call scenarios — including edge cases, confused callers, and escalating situations — before it ever handled a real patient call.
Shadow period
For the first 30 days, every call was monitored in real time by ElderberryMD’s clinical operations team. We reviewed transcripts and flagged any handling that didn’t meet our standard.
Always recorded
Every call is recorded in full. Recordings are available to your practice on request and are retained for quality, safety, and dispute-resolution purposes.
Patient consent on every call
Before any health information is exchanged, the care line discloses that the call is being handled by ElderberryMD and obtains the patient’s consent to proceed.
Emergency policy: If a caller describes a life-threatening emergency — chest pain, difficulty breathing, stroke symptoms, or any situation requiring immediate medical intervention — the care line instructs the caller to call 911 and ends the call. We do not connect callers to physicians. Emergency response is always 911.
Watch a demo call
Hear exactly how the care line handles a real after-hours call — from greeting to triage to close.
Demo call coming soon
Sign up below to be notified when the demo is available.
Included in the Pro plan
The after-hours care line is part of the Pro tier — ElderberryMD’s full-service offering for physician practices.
Pro Plan
Per practice. Opens January 2027.
- After-hours care line (24/7 answered calls)
- Triage, inbox routing, and callback scheduling
- Emergency protocol: 911 escalation, always
- Full call recordings + transcript access
- Patient consent handling on every call
- Inbox management, refill triage, and records coordination
- Dedicated practice dashboard
Get early access
We’re opening the after-hours care line to a limited number of practices ahead of the January 2027 launch. Sign up to be first in line.
Questions about the care line?
Use the contact form to ask anything. We typically respond within one business day.
Contact us →