ElderberryMD

The diagnosis is only half the care. The understanding is the other half.

When a diagnosis is confirmed or a patient heads home, ElderberryMD delivers education built for that diagnosis and that person — in plain language, in their language, at their reading level — right inside the Care Platform. Not a photocopied handout no one reads. Real understanding, reinforced by real people.

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Patients walk out the door, and most of it is already gone.

The hardest moment to learn anything is the moment you’re frightened, rushed, and handed a stapled packet. That gap is where readmissions, missed medications, and avoidable harm live.

40–80%
of medical information is forgotten immediately — and much of what’s remembered is remembered wrong (Kessels, 2003)
~9 in 10
U.S. adults struggle to use everyday health information — only ~12% have proficient health literacy
~1 in 5
Medicare patients is readmitted within 30 days — much of it tied to poor discharge understanding
~$17B
in potentially avoidable Medicare readmission spending each year

Two moments we never let pass unexplained

Education isn’t a brochure on the wall. It’s triggered automatically at the two moments understanding matters most.

A confirmed diagnosis

The moment a diagnosis is confirmed in the chart, the patient receives a clear explanation of what it is, what happens next, the treatment plan, what to watch for, and the questions worth asking — matched to their diagnosis, not a generic category.

A discharge or visit end

Leaving the hospital or the visit, the patient gets their after-care in language they can act on: medication changes, warning signs, activity, follow-up, and exactly who to message if something feels wrong — no fax, no jargon, no guessing.

Education for the long tail — not just the common twenty

Most education libraries cover the handful of diagnoses everyone has. But the patient who is scared and searching at 2 a.m. usually has the rare one. ElderberryMD maps education to the diagnosis itself — down to the specific ICD-10 code — so the uncommon diagnosis gets the same clear explanation as the common one.

Every explanation is grounded in trusted clinical sources and can be tailored to the patient’s own chart. See how AskEvidence grounds it →

70,000+
ICD-10 diagnosis codes — the goal is coverage of the long tail, so the rare diagnosis is explained as clearly as the common one.

The discharge packet vs. real understanding

Why the stapled handout fails — and what we do instead.

What matters The usual handout ElderberryMD
Matched to the diagnosis Generic category, if any ✓ To the specific ICD-10 diagnosis
Written for the person — One size fits all ✓ Reading level, plain language, their meds & history
In their language — Usually English only ✓ Multilingual delivery
How it’s delivered Paper at checkout ✓ In the secure thread, anytime, re-readable
Reinforced by a human — No follow-up ✓ Care Team checks understanding
Tied to the record — Disconnected ✓ Charted, with engagement visible to the practice

Built for how people actually learn

Comprehension isn’t about handing over more pages — it’s about meeting people where they are. Every piece of education is shaped by the principles that decades of research say actually work.

Because understanding is the point, not the paperwork. Why we exist →

What goes into every explanation

  • Plain language — written to a comfortable reading level, no unexplained jargon
  • Their language — delivered in the patient’s preferred language
  • Personalized — reflects their medications, comorbidities, and care plan
  • Evidence-grounded — built from trusted clinical sources, not the open web
  • Teach-back ready — structured so the Care Team can confirm understanding
  • Always available — lives in the thread to re-read at 2 a.m., not lost in a bag

Delivered through the Care Platform — where the patient already is

Education doesn’t get handed out and forgotten. It arrives in the same secure thread the patient uses to message their care team, gets reinforced by the Care Team, and flows through ElderberryMD’s FHIR-native integration so it’s tied to the chart — one connected experience, not another portal to forget the password to.

For patients & families

Finally understand what was just said to you. Clear answers about your diagnosis and your next steps, ready to re-read whenever you need them — and a real person to ask when you’re still unsure.

  • Plain-language explanations of your diagnosis
  • After-care you can actually follow
  • In your language, on your schedule
  • Always free for patients
For patients →

For providers

Close the loop after every diagnosis and discharge without adding to your team’s plate. Education fires automatically, the Care Team reinforces it, and you see who engaged — supporting better adherence and fewer avoidable readmissions.

  • Triggered automatically from the chart
  • Reinforced by the Care Team, not your staff
  • Engagement visible in your dashboard
  • Start free; scale on an 8-tier plan
See provider pricing →

Knowledge belongs to the patient. We make sure it reaches them.

Patients are always free. Providers start free and scale with an 8-tier plan.

Talk to our team